Terms and Conditions 

Our Website

Gift Voucher, Series, Surcharges, Returns, Terms & Conditions

Please read the below terms and conditions relating to surcharges, gift voucher usage, online purchases, series, refunds, arriving at The Clinic and payment options.

GIFT VOUCHER CONDITIONS OF USE

• Gift vouchers should be treated as cash tender and lost or stolen vouchers will not be replaced.

• Gift vouchers cannot be redeemed on Sundays or on Public Holidays for services.

• Gift vouchers are valid for 3 years from the date of purchase. Please see expiry date.

• Gift vouchers on non-refundable.

• Gift vouchers may be used for redemption on any S.H.E services

• Gift Vouchers can not be used for product purchases

• Gift Vouchers purchased for a specific treatment are valid for 12 MONTHS if not used for that specific treatment after that time period, it will revert back to the dollar value for redemption for the remainder of valid time.

• Gift Vouchers can not be redeemed on Public Holidays

Gift cards should be treated as a cash tender any lost or stolen cards will not be replaced.

TREATMENT SERIES

• The purchase of Treatment Series are non refundable and have a 12 month expiration date from the date of purchase

 SURCHARGES

All service appointments on a public holiday will incur a 15% surcharge on the cost of the service. Gift Vouchers are NOT accepted on Public Holidays. 

IN CLINIC REFUND POLICY

• Please choose carefully. We do not give refunds if you simply change your mind or make a wrong selection. This includes, treatment deposits, product purchase, gift vouchers and treatment series. Refunds will only be given within 14 days of purchase with proof of purchase under the guidelines set by the office of fair trade (reaction or if product is faulty)

• A 50% deposit is required for all bookings. Please keep in mind that not attending an appointment or cancelling the appointment within a 48 hours timeframe prior to the booking will result in a non-refundable 50% of your booking fee. 

• Refund arrangements must be made through the clinic of purchase, any refunds exceeding the amount of $300 will be processed throughout our S.H.E head office by electronic funds transfer within 7 days of authorisation.

PAYMENT OPTIONS

S.H.E Welcomes the following payment methods.

IN CLINIC: Amex, Visa, Mastercard, EFTPOS, Visa Gift Cards, Some Beauty & Spa Gift Cards, Cash, Zip Pay and Afterpay

ONLINE STORE: Amex, Visa, Mastercard, Paypal, Zipay and After pay

TREATMENT, MEMBERSHIPS AND PRODUCT PRICING CHANGES

S.H.E reserves the right to change pricing and promotions without notification. Promotional pricing is as stated as per displayed artwork and social media campaigns, for further T&C please enquire directly within our clinic or email askus@sheskinhealthenergy.com.au.

Promotional dates and packages are subject to stock availability and can change throughout the promotional period. If you have a Membership direct debit contract with us, we will not change pricing without formal prior notification, within the Australian set fair trade parameters.

FIRST TIME VISIT TO SKIN HEALTH ENERGY – S.H.E

Welcome and unwind! We ask if you are new to S.H.E, please arrive 10 minutes prior to your appointment in order to check in and relax. Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of our next S.H.E guest. We also ask that once entering S.H.E please turn off your mobile phone in consideration of guests already relaxing mid treatment.

Online Delivery & Returns

Purchasing online is an easy alternative for your skin care, promotion packages and gift voucher needs, we do have some T&C’s around this explained below.

PURCHASE OF GOODS ONLINE

The following Australia Post, Postage and Handling Charges are applicable:

Australia Wide (per order)	Postage & Handling
Standard Shipping	$10.00
Express Post	Starting from $15 Depending on Post Code and Weight, Australia Post Costs will be applied
Free Standard Shipping	Over $200

For all your online order enquiries please call 07 3821 6359 or email us askus@sheskinhealthenergy.com.au

Orders will be dispatched after the credit card details have been processed and approved.

SHIPPING

S.H.E endeavours to ship products ordered in our online store within 48 hours of payment. Payments are processed Monday to Friday (Public Holidays excluded). S.H.E does not accept responsibility for goods lost or damaged in transit.

Transit times vary, so please allow 5-10 days for your order to arrive. At present we ship nationally to all Australian states and those postcodes serviced by Australia Post.

RETURN OF GOODS
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong selection.

REFUNDS FOR ONLINE PURCHASES
If a refund is applicable, we will advise you via email and once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shopping costs from your refund. The above terms and conditions are an integral part of every sale. S.H.E reserves the right to change the terms and conditions of sale at any time, without prior notice.

REFUNDS FOR CLINIC PURCHASES
Refund arrangements must be made through the Clinic of purchase, any refunds exceeding the amount of $150 will be processed through our head office within 7 days of authorisation.

RESHIPPING
Any order reshipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due.

Privacy Policy

S.H.E respects your privacy. This Privacy Policy sets forth how we handle information we obtain from you and learn about you when you visit our website at www.sheskinhealthenergy.com.au

This Privacy Policy addresses the following: 

Collection of Personal Information

From time to time, we may collect your personal information. We will only collect personal information when it is necessary for us to do so in order to conduct market research in relation to consumer preferences or for direct marketing. When you use the Site, information about how you use the Site may be collected. We may also collect personal information if you complete a registration form or enter a competition. You do not have to provide this information. This may mean you will not be able to use some of our services or enter competitions. The categories of personal information we may request include your name and contact information (email, address and phone number), product preferences and other marketing information.

We use Google Analytics to collect information on visitor patterns for the purpose of improving our website and services. The information gathered from Google Analytics is not used to identify any personal information about visitors.

Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, post code, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date), and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures. Following a transaction, we may contact cardholders by phone or email for security purposes. S.H.E uses an approved third party payment gateway. This information is not sent to third parties or retained for mailing list purposes, unless a customer opts in to our mailing list. Mailing lists can be unsubscribed by the customer at their discretion. S.H.E takes measures to protect and keep information secure. Credit card numbers are not stored once a transaction is completed.

We may also collect personal information by the use of “Cookies”. Cookies enable us to assign a unique permanent identifier to a computer that can be used to associate the requests made to our website from a particular computer. If you wish, you may be able to disable the use of Cookies by changing the settings on your Internet Browser, or using software products that will reject or manage Cookies for you. If you contact us, we may keep a record of that contact. Any further collection of your personal information than that explained here will only occur with your consent.

Use and Disclosure
We may disclose your personal information to organisations that advertise their products and services on our website for evaluation. Your personal information may also be used by organisations that advertise their products and services on our website for the purpose of direct marketing. Apart from the above, we will not use or disclose any information about you without your consent, unless:
required by law; we believe it necessary to provide you with a service which you have requested; to implement our terms of service; to protect the rights, property or personal safety of another S.H.E user, any member of the public or S.H.E; or the assets and operations of the business are transferred to another party as a going concern.

Direct Marketing
You acknowledge and agree that we may contact you at the email or other address which you provide to us in order to: provide you with direct marketing information; or provide you with other information about our products and services which you may enjoy.

If you receive promotional information from S.H.E or its affiliates and do not wish to receive this information any longer, you may remove your name from our list either by visiting our website and following the instructions on how to withdraw your information from that site (where that facility is available) or e-mailing us at [ askus@she.com.au] and asking to be removed from our mailing list. Please allow 5 business days for this request to be processed.